Q: Can I order for Mother's Day 2018?
A: Yes! Mum's are the glue that hold everyone together so we have made special arrangements to have our couriers delivering personalised Cartel Flowers to the most important women in our lives on Sunday 13th May 2018. We will be extremely busy making Mum's smile on this day and will close orders once we hit capacity so get your orders in early to avoid disappointment!
If you require the flowers early in the morning on Sunday, we recommend arranging for a Saturday delivery to yourself so you can meet up with Mum and hand deliver her flowers to her on Sunday morning. We do guarantee delivery on Mother's Day but cannot provide an exact time due to high demand for deliveries so please be patient.
Surcharge - Due to a large wholesale pricing increase during the week of Mother's Day (cheeky we know!), there is a $9.95 surcharge on all deliveries of pink and light pink roses delivered over the 7th - 13th May. Whilst the increase passed on to us is much larger than this amount, we have absorbed some of the cost for our Cartel Customers and are passing on a small percentage of the increase we incur. We appreciate your understanding.
Q: How long do I have left to place an order for Mother's Day?
A: We will be closing off availability for Mother's Day weekend deliveries as soon as we hit capacity. We recommend getting your orders in ASAP to avoid missing out as once we close orders we will not be able to make any special arrangements for Mother's Day deliveries.
Q: Mother's Day 2018 - Can I specify a delivery time?
As mentioned above, whilst we do guarantee delivery on Mother's Day, we can not accept any delivery time requests due to the high demand for deliveries on the 12th and 13th. We of course guarantee delivery by 5:30pm at the very latest on the delivery date selected at checkout. Please see above about receiving your blooms the day prior if they are needed by a specific time.
Q: Where do you deliver? Do you deliver to outside of Victoria?
A: Currently we are delivering within inner Victoria only. We will be worldwide so soon are working hard to get up and running ASAP! Please keep an eye on Instagram for all updates (@cartelflowers).
Q: How far out of Melbourne CBD do you deliver and what about regional Victoria?
A: Generally we do not deliver further than a radius of 25-30km from the Melbourne CBD with the exception of Geelong and the Surf Coast, or by special arrangement.
Should you wish to place an order but are based outside of our delivery zone we suggest having your order delivered to a Melbourne based friend or family member that you can personally make arrangements with to pick up from or meet half way once your order have been delivered. Alternatively, please contact us to arrange delivery with one of our external couriers (additional charges apply).
Q: Can I specify an exact delivery time?
A: We cannot guarantee an exact delivery time as you might appreciate. Please feel free to leave a window of time or AM/PM preference in the notes on your order however and we will do our best to accommodate.
If you require your blooms by a very specific time or for the morning of an event please contact via email so we can discuss the best delivery options to ensure you/the recipient has the blooms by the required time.
Q: What happens if no one is home at the time of my delivery?
A: As we have very busy days spreading the Cartel Love all around Melbourne, Geelong and the Surf Coast, our couriers will do their best to make contact with you/the recipient on arrival via the contact number provided with your order if no one answers the door. If they have no luck, the blooms will be left in the safest area and undercover if possible.
No responsibility is taken for the blooms once they have been delivered. You will receive a delivery confirmation email once blooms have been delivered.
Q: Do you offer pick up?
A: No. We do not offer the option to pick up your order as we let our couriers do all the hard work for us and our Cartel Customers!
Q: How soon can I get some personalised flowers sent out?
A: Our website has a built in 2-day lead time for all orders placed.
However, should you require a delivery within this time please contact us ASAP at firstname.lastname@example.org or via the 'Contact Us' tab to arrange delivery. We will do our best to accommodate all orders.
Q: Can I purchase just the box and have it personalised?
A: No, unfortunately we don't sell our boxes separately. Whilst we were initially delivering within Victoria only, with the launch of our infinity lasting roses we will be available to ship a box filled with gorgeous lasting blooms to you anywhere in the world!
Q: Do you deliver on weekends?
Yes - we do deliver on Saturdays.
However, we do not deliver on Sundays aside from special holidays such as Mother’s Day.
Q: How much does personalisation cost?
A: Personalisation is charged at a flat rate of $16.95 and what we are known for! We are the first personalised flower box on the market worldwide!
Q: How do I care for my flowers?
A: At Cartel Flowers we source and use the most premium high end roses we can get and we take extra special care in preparing them for your order. Please follow the instructions at the 'Flower Care' tab to ensure you get the most out of your Cartel Blooms. We constantly receive feedback letting us know that our Cartel Flowers seem to have such a long life when compared to other flowers our customers have received!
Q: Can I have flowers delivered the morning of my wedding day?
Firstly, congrats! How exciting that your day is soon approaching! If you require the flowers in the morning or at a specific time on your wedding day, we always recommend arranging for a delivery the day before to a friend, family member or neighbour whom can hand deliver the flowers at whatever time you need them the morning of your wedding day to ensure they arrive exactly when you need them. We do guarantee delivery on the day selected at checkout but cannot provide an exact time due to high demand for deliveries each day.
Q: Can I order for Valentine's Day 2018?
A: Yes! We are already accepting orders for Valentine's Day, Wednesday 14th February 2018 and will be extremely busy spreading the love and romance on this day and closing orders once we hit capacity so get your orders in early to avoid disappointment!
If you require the flowers early in the morning on the Wednesday 14th, we recommend arranging for a Tuesday 13th delivery to yourself so you can gift your V-Day blooms on the 14th at any time you need to. We do guarantee delivery on Valentine's Day but cannot provide an exact delivery time due to high demand for deliveries.
Surcharge - Due to a large wholesale pricing increase during the week of Valentine's, there is a $24.95 surcharge on all deliveries of red roses delivered over the 12th - 17th Feb. Whilst the increase passed on to us is much larger than this amount, we have absorbed some of the cost for our Cartel Customers and are passing on a small percentage of the increase we incur. We appreciate your understanding.
Q: Valentine's Day 2018 - About the delivery address...
Please note all Valentine's Day deliveries must be delivered to a home address, workplace, or apartment building where blooms can be left in a safe place or with a concierge/receptionist should no one be home/available at the time of delivery. If upon delivery no one is home and our courier is not able to make contact with the recipient via the contact details included in the order, blooms will be sent back to the studio for delivery the following day or at a later time that suits the driver (only if possible).