FREQUENTLY ASKED QUESTIONS

CARING FOR YOUR BEAUTIFUL (Fresh) BLOOMS 

- CARTEL'S TIPS TO FOLLOW TO GET THE MOST OUT OF YOUR BEAUTIFUL BLOOMS: 

We don't provide those little packets of flower food. They are used to try and keep the water clean and kill bacteria because ultimately dirty water is what's gonna kill your blooms. BUT we don't want you to throw in a packet of food and forget about your blooms, we want you to just CAREFULLY change the water every 1-3 days avoiding any spillage or drips on the box. This will make your flowers last much longer!  To change the water please carefully lift up the flowers from below the paper and then reach your hand into the box to pull out the internal vase taking care not to spill any water into the box when removing and reinserting the internal vase and flowers. While you're changing the water if you have time, you can give the internal vase a quick clean. No harsh detergents please! 

Please DO NOT just pour water over the flowers or into the side of the box. We've done all the hard work and trimmed and cleaned the stems of every single roses you receive. What you don't want is any foliage or petals in the water. If somehow some has fallen in, get those bad boys out of there and refill the internal vase with fresh water. Put your blooms on display because let's face it - they're incredible! ...But please keep them out of direct sunlight and away from strong breezes from aircon, open doors, window and/or heaters etc. Random fact.... Fruit release ethylene (a gas) which your blooms HATE! 

Some roses will bloom quicker than others - they're all individuals just like us. If you see any deteriorating blooms or bruised petals letting the team down, remove them by cutting the stem from below the head or very gently pluck off the petal in question. Please don't try to pull out an individual rose. You might ruin the arrangement, and we're sure you can't be bothered trying to get all those roses back together in perfect formation! 

Don't forget to 'Show Us Your Blooms' on Insta! 

@cartelflowers #cartelflowers 

SHOP FRESH ROSES (Available for delivery within VIC, Australia only)

CARING FOR YOUR BEAUTIFUL (Long Lasting) BLOOMS

Our long lasting roses are real roses that have been cut at their prime and then treated and preserved to last one year (usually longer) without any maintenance at all, other than a light dust from time to time! So amazing!

No need to water them.
Don't expose to direct sunlight or heat to minimise fading.
Don't remove them from the box.
Colour may fade over time, some breakage of/small cracks in the outer petals is normal.

Enjoy! With love, from Cartel xoxo

Ps… Don't forget to 'Show Us Your Blooms' on Insta!
@cartelflowers #cartelflowers


SHOP LASTING ROSES (Available worldwide!)

YES! We are based in Victoria, Australia and now finally we are available worldwide...yay! 

Enjoy your Cartel products for years to come with our long lasting roses and special personalised designs! 

Please browse our Worldwide Range for products available to ship worldwide!


Fresh Blooms - Currently we deliver fresh blooms within inner Victoria, Australia only. 

We can however send our Lasting Roses anywhere in the world! 

(i) International orders, worldwide shipping outside of Australia

- We have a 1 to 3 business day handling time. Orders are however sent off ASAP and once in the mail will arrive between 3-10 business days. Tracking link provided.


(ii) Local VIC, Australia deliveries

- For orders of fresh flowers within VIC, Australia, we will deliver your order on the date selected at checkout. 

- Note: We have a 2 business day lead time. Ie: Order on a Wednesday (by midnight AEST) and the earliest delivery date shown at checkout will be Friday... 2 business days from the date you are placing the order. 

- On the day of delivery you will receive a confirmation email (and text message if subscribed) once your order has been delivered so that you'll know it has arrived to the recipient. 


(iii) Interstate orders within Australia

- We have a 1 to 3 business day handling time. Orders are however sent off ASAP and once in the mail will arrive between 1-5 business days. Tracking link provided.

As mentioned above, whilst we do guarantee delivery on Mother's Day, we can not accept any delivery time requests due to the high demand for deliveries on the 12th and 13th. We of course guarantee delivery by 5:30pm at the very latest on the delivery date selected at checkout. Please see above about receiving your blooms the day prior if they are needed by a specific time.